Air Force CRSC: Filing Through AFPC

Air Force CRSC is decided by the Air Force Personnel Center (AFPC) — specifically HQ AFPC/DPFDC (CRSC), the Disability Division, at JBSA-Randolph, Texas. You file your claim with AFPC, not with the VA, on the federal DD Form 2860 (JUL 2011). The fastest, current way to submit is the myFSS online portal; you can also mail it. Below is exactly where everything goes and what to include.

Who decides Air Force CRSC

Every branch runs its own CRSC board, and for the Air Force that board is housed at AFPC. The deciding office is HQ AFPC/DPFDC (CRSC) — the Disability Division — at Joint Base San Antonio-Randolph, Texas. They review your DD Form 2860 and your evidence, decide which of your VA-rated conditions are combat-related, and issue a written decision letter. Because AFPC makes the eligibility determination, this is where your packet has to land — sending records to the VA does nothing for a CRSC claim.

One practical note for Air Force and Space Force retirees: the same AFPC office handles both services. If you retired from the Space Force, see our Space Force CRSC page — the office and process are the same, and AFPC/DPFDC is the deciding authority for both.

How to submit — myFSS portal or mail

You have two routes, and you can use either. The portal is preferred; mail is a reliable backup or option if you'd rather send a physical package.

• Online (preferred): the myFSS portal at myfss.us.af.mil. Submit your completed DD Form 2860 and supporting documents there.
• By mail: HQ AFPC/DPFDC (CRSC), 550 C Street West, JBSA Randolph, TX 78150.
• By phone (questions): Air Force Total Force Service Center at 1-800-525-0102 (or 210-565-0102) — ask for CRSC.

Important address note: the mailing address printed inside the DD Form 2860 PDF is outdated. Use the current HQ AFPC/DPFDC, 550 C Street West, JBSA Randolph, TX 78150 address above, not the one on the form.

What to include

A CRSC board approves what your paper proves. Send a complete, organized package — gaps are the most common reason a strong claim stalls. Here's how to think about the documents, from must-have to helpful.

The goal for each condition you claim is an unbroken chain from a documented combat-related event to the medical evidence to the VA rating. Our packet preparation work is built around making every one of those links verifiable for the AFPC board.

How to check status

There is no self-service online CRSC status portal for the Air Force — you check status by phone. Call the Air Force Total Force Service Center at 1-800-525-0102 and ask for CRSC. Have your information ready so they can locate your claim.

One more thing worth knowing: once your claim is approved, DFAS takes over the payment. So if your question is about when the money arrives or how it's calculated, that's a DFAS question, not an AFPC one. AFPC decides eligibility; DFAS pays.

If you're denied: reconsideration

A denial is not the end of the road. If AFPC denies your claim, a Reconsideration Request Form arrives with your decision letter. To pursue it, submit that form (or a signed letter requesting reconsideration) along with new evidence to:

HQ AFPC/DPFDC
550 C Street West
JBSA Randolph, TX 78150

The most important word there is new — reconsideration is your chance to fix the gap that caused the denial, usually with a document or a clearer causation narrative the board didn't have the first time. Timelines for a decision are branch-dependent and can run anywhere from several months to over a year, and reconsideration is not guaranteed to change the outcome. See our CRSC reconsideration page for how we rebuild a denied claim.

An honest note — and how Standfast helps

CRSC is case-specific and decided solely by the AFPC board. We don't guarantee approval, a rating percentage, or a backpay amount — no one honestly can, and you should be cautious of anyone who does. What we do is build the strongest documented case your records support: we confirm eligibility, map the exact records the AFPC board needs, write the per-condition causation narrative, and complete the DD Form 2860 correctly so your packet is ready to submit through myFSS. If you'd rather build it yourself and have us check it, that's our packet review; if you've already been denied, see reconsideration. Either way, the first 15-minute review is free and we'll tell you straight whether a packet is worth your money.