Terms of Service
These Terms of Service (the "Terms") govern your access to and use of standfastveteransgroup.com (the "Site") and any consultation, packet preparation, or related services provided by Standfast Veterans Group LLC, a Texas limited liability company ("Standfast," "we," "us," or "our"). By accessing the Site or engaging Standfast for services, you agree to these Terms.
1. Who We Are and What We Do
Standfast is a veteran-owned consulting business. We prepare Combat-Related Special Compensation (CRSC) application packets and related deliverables for U.S. military retirees. We are not a law firm, do not provide legal advice, and do not represent clients in formal legal proceedings. We are not affiliated with the U.S. Department of Veterans Affairs, the U.S. Department of Defense, or any branch of the U.S. Armed Forces.
2. Eligibility
You must be at least 18 years of age and capable of forming a binding contract to use our services. By engaging Standfast, you represent that the information you provide is accurate to the best of your knowledge.
3. Engagement, Fees, and Payment
Standfast offers flat-fee services. Pricing for each service is published on the Site and confirmed in your engagement agreement. We do not charge a percentage of any backpay, monthly award, or other federal benefit. Fees are due as specified in your engagement; non-payment may result in suspension or termination of services.
4. Free Consultation
The free 15-minute consultation is provided as a no-cost, no-obligation eligibility review. It does not, by itself, create a client engagement, and nothing said during the consultation should be treated as legal or financial advice.
5. Your Responsibilities
You agree to:
- Provide accurate, complete, and timely information and documents needed to prepare your packet
- Review every draft we deliver before it is submitted to your service branch
- Submit your packet personally to the appropriate CRSC board (we prepare; you sign and file)
- Maintain copies of your service and medical records
6. No Guarantee of Outcome
CRSC outcomes are determined solely by your service branch's CRSC board. Standfast does not guarantee approval, a particular rating percentage, or any specific backpay amount. Past results do not predict future outcomes. Any figures, ranges, or examples shown on the Site are illustrative.
7. Communications
By providing your phone number or email, you consent to be contacted by Standfast about your inquiry or engagement. You may opt out of non-essential communications at any time by replying to the message or contacting intake@standfastvg.com.
8. Confidentiality and Records
We treat the information you share with us as confidential and store client records under encryption with limited internal access. See our Privacy Policy and Records Handling page for details. We are not bound by attorney-client privilege; communications with Standfast are not protected as legal communications.
9. Intellectual Property
The Site, our brand, logo, written narratives, templates, and other materials produced by Standfast are protected by intellectual-property laws. You receive a non-exclusive license to use the deliverables prepared for you in your CRSC submission and related personal benefit matters. You may not resell, redistribute, or repurpose Standfast templates or copy for use by other practitioners or organizations.
10. Disclaimers
The Site and our services are provided "as is" without warranties of any kind, express or implied, except as required by Texas law. To the fullest extent permitted by law, Standfast disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free.
11. Limitation of Liability
To the fullest extent permitted by law, Standfast's total liability for any claim arising out of or relating to these Terms, the Site, or any service we provide is limited to the fees you paid Standfast for the service giving rise to the claim. In no event will Standfast be liable for indirect, incidental, special, consequential, or punitive damages.
12. Indemnification
You agree to indemnify and hold harmless Standfast and its principals from any claim, demand, or liability arising out of (a) your breach of these Terms, (b) inaccurate or fraudulent information you provide, or (c) your misuse of the Site or our deliverables.
13. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms, the Site, or our services shall be brought exclusively in the state or federal courts located in Texas, and you consent to personal jurisdiction in those courts.
14. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the Site or engagement after a change constitutes acceptance of the revised Terms.
15. Contact
Standfast Veterans Group LLC
A Texas Limited Liability Company
Email: intake@standfastvg.com
Phone: (830) 266-7140
Note: These Terms are provided as a starting framework. They are not a substitute for legal review. Standfast recommends that you have these Terms reviewed by a Texas-licensed attorney before treating them as final.